ATS FAQs

What services does Africa Tourism Solutions (ATS) offer?

Africa Tourism Solutions (ATS) is an agency specializing in tourism, transportation, and
event management. We offer comprehensive services tailored to both individuals
and businesses:

– Organization of tailor-made trips to Senegal and Africa (stays, tours,
excursions)

– Management of professional events (team building, seminars, retreats,
company trips)

– Airline ticket sales and logistical support

– Provision of vehicles with professional drivers for short and/or long-term rental

– Accompanying groups (schools, corporate groups, partner agencies)

What is the best time to visit Senegal?

Senegal boasts year-round sunshine and 700 km of coastline on the Atlantic Ocean. While there are
two distinct seasons based on the climate, this isn't really a
limitation; you can visit anytime. It all depends on what you want to see or
do.

– From December to February, if you like cool, festive and lively weather, you can
do as many activities as possible: the mountains, the beaches, the desert!

From March to May, mornings and evenings are cool. Daytime temperatures are higher , making it ideal for experiences like canoe trips, excursions, safaris, or visiting the Djioudj bird park.

From May to October, prices are more attractive, the atmosphere is perfect for a summer
holiday, there's the rainy season, the landscapes are lush and green, and
juicy mangoes and other seasonal fruits are an integral part of the scenery.

Is Senegal a safe country for tourists?

Yes, Senegal is recognized as one of the most stable and welcoming countries in West Africa.

With a legacy of democratic alternation and hospitality more commonly known as "Téranga", Senegal is a highly appreciated destination open to travelers from all over the world.

In addition, our clients benefit from online or in-person support before, during and after your stay to ensure a smooth and safe experience.

I'm not in Senegal at the moment. Can I book a trip for a few months from now?

Yes, we are open to this option. You can contact us now by email at infos@africatourismsolutions.com , indicating your desired dates, the number of travelers, and your chosen destinations.

Our team will offer you a tailor-made itinerary adapted to your desires and budget,
whether in Dakar, Sine Saloum, Saly or Gambia.

Can you suggest a coherent itinerary based on our needs?

Yes, we take pleasure in personalizing each client request. Whether it's a romantic getaway, an adventure-focused tour, a family trip, a corporate or school trip, or an ecotourism discovery, we base our program on your preferences.

We know every destination inside and out.
At ATS, we act as advisors first, then we plan and organize a
pleasant itinerary for your stay.

How to participate in Africa Tourism Solutions group excursions?

Booking is easy! Contact us via WhatsApp or by phone at +221 77 480 78
78, or on our landline at +221 33 825 12 79.Payment
must be made at least 48 hours before departure. You have the option
to pay in two (2) installments.

How are payments made with ATS?

We accept several payment methods:
Orange Money,
Wave,
bank transfer, or
cash.

For tailor-made trips, you can make your payment via our website. (PS:
Please note that there is a 3.75% fee for online payments.)

Is it possible to pay in different installments?

Yes, it's possible with our special Ma Tontine Voyages offer
https://africatourismsolutions.com/ma-tontine-voyage/

You can spread your payments according to a schedule we will agree upon together. For better tracking, you can contact us by email at the following address: infos@africatourismsolutions.com

If I cancel my reservation, will there be a possibility of a refund?

Unless otherwise specified for a particular product or supplier, the cancellation conditions apply:

– Less than 30 days before departure: 10%
– Less than 10 days: 30%
– Less than 7 days: 50%
– Less than 3 days before departure: 100% (no refund)

Is transportation included in the travel packages?

Transportation is included upon request.
We have a fleet of vehicles managed by our subsidiary ATS Logistics: sedans,
Prado SUVs, minibuses, and 29-seater Coaster buses with professional drivers.

Do you offer deals for families, school groups, or businesses?

Yes, we offer customized programs for families and school groups. Each program is designed according to the age of the participants and the objectives of the group.

– For families, we organize travel tours adapted to all ages with special services: themed evenings, birthdays, babysitting on request…

– For school groups, we create educational and fun programs around
history, culture, nature and local gastronomy.

– For companies, we offer a special service for holiday camps
with a team available as well as certified instructors (
educational communities.

Do you have any special offers for partner agencies?

For partner agencies based abroad, ATS establishes itself as a reliable and readily available partner, offering both white-label and grey-label services. A premium service is provided, including a dedicated contact person and
meticulous on-the-ground coordination encompassing transportation, airfare, hotel accommodations, activities, and excursions.

For all partnership inquiries, please email us at infos@africatourismsolutions.com or
call us at +221 77 480 78 78

How many languages ​​are spoken in Senegal?

French is the official language of Senegal. In addition, Wolof is spoken everywhere, even on street corners. In Senegal, even if you don't speak French, the
people are warm and courteous and will try to accommodate you.

Lately, English has been playing a major role. One thing is for sure, you won't
be bored.

Furthermore, in the land of Teranga other languages ​​are spoken such as Wolof, Serer, Pulaar, Diola, Mandinka, Mandinka…

What currency is used in Senegal? How can we make shopping easier?

The official currency in Senegal is the CFA franc (XOF). One euro (€) is approximately equivalent to 655
francs. While cash payments are still common, we advise you
to have some cash in dollars or euros before your trip. Our team can assist you with currency exchange or during your purchases.

– Visa and Mastercard bank cards are mostly accepted in hotels, restaurants and agencies.

– For markets and small businesses, cash is recommended, or failing that,
payments via mobile money: Wave, Orange Money

Do you work with guides who speak English, Spanish, Arabic, Italian?

Yes, all our tours are available with guides in French, English, Spanish, Arabic, and Italian. Whether you are a solo traveler, a company, or a mixed group, we ensure that we can assist you in your preferred language.

Our guides are selected for their expertise, professionalism, and welcoming nature. Simply indicate your preferred language when booking to ensure it's arranged.

For any further information, please do not hesitate to contact us by email at the following address: infos@africatourismsolutions.com